Layer Systems experienced a minor incident on October 21, 2024 affecting Layer App, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Layer App
Update timeline
- investigating Oct 21, 2024, 10:05 AM UTC
We are currently experiencing issues with Intercom where customers may see increased error rates and higher latencies in Messenger. Their team is aware of the problem and is actively investigating it. In the meantime, if you require immediate assistance, please call us at +44 3333 222000. We will continue to provide updates here as we have more information. Thank you for your patience and understanding.
- resolved Oct 21, 2024, 12:08 PM UTC
Intercom have reported that this issue should now be resolved and all services are restored to normal functionality.