LaunchDarkly incident

Guarded releases and Experiments are experiencing elevated errors

Critical Resolved View vendor source →

LaunchDarkly experienced a critical incident on September 9, 2025 affecting Experiment management and Rollout management, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 12:22 PM UTC
Resolved
Sep 09, 2025, 02:53 PM UTC
Duration
2h 30m
Detected by Pingoru
Sep 09, 2025, 12:22 PM UTC

Affected components

Experiment managementRollout management

Update timeline

  1. investigating Sep 09, 2025, 12:22 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 09, 2025, 12:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 09, 2025, 12:39 PM UTC

    We have identified the issue, implemented a fix, and monitoring the results.

  4. monitoring Sep 09, 2025, 01:10 PM UTC

    Only customers who had Early Access to the new Views feature were affected by this incident. We've temporarily turned off Views while implementing a long term fix.

  5. monitoring Sep 09, 2025, 01:36 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 09, 2025, 02:53 PM UTC

    We have turned on Views for Early Access users and confirmed there are no issues with Guarded Releases or Experiments. This issue is fully resolved.