LaunchDarkly incident

Trial Customers Blocked from Foundational Plan Upgrade

Minor Resolved View vendor source →

LaunchDarkly experienced a minor incident on September 17, 2025 affecting Account management, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 06:20 PM UTC
Resolved
Sep 17, 2025, 07:54 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 17, 2025, 06:20 PM UTC

Affected components

Account management

Update timeline

  1. investigating Sep 17, 2025, 06:20 PM UTC

    We are investigating an issue where trial customers are unable to upgrade to the Foundational plan.

  2. identified Sep 17, 2025, 06:24 PM UTC

    We have identified the issue preventing trial customers from upgrading to the Foundational plan. A fix is being implemented.

  3. resolved Sep 17, 2025, 07:54 PM UTC

    The issue preventing trial customers from upgrading to the Foundational plan has been resolved. All functionality is now operating as expected.