Lattice incident
Incident: New Users cannot complete registration
Lattice experienced a minor incident on October 2, 2024 affecting Lattice Application, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Lattice Application
Update timeline
- investigating Oct 02, 2024, 07:12 PM UTC
We are currently investigating an issue where Invited users cannot complete registration to log into Lattice for the first time. Existing Active user accounts who have logged in before are not impacted.
- identified Oct 02, 2024, 07:41 PM UTC
Our team has identified the underlying root cause and will be implementing a fix shortly.
- monitoring Oct 02, 2024, 07:43 PM UTC
A fix has been deployed. Invited Lattice users should now be able to complete registration successfully. We will continue monitoring for the time being.
- resolved Oct 02, 2024, 08:12 PM UTC
This incident has been resolved. We do not anticipate further disruptions.