LastPass incident
LastPass - Issues in accessing the LastPass vault
LastPass experienced a critical incident on July 31, 2023 affecting LastPass - Australia and LastPass - United States and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2023, 01:30 PM UTC
We are actively investigating reports that some LastPass customers may be unable to log in to their vault. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Jul 31, 2023, 02:03 PM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jul 31, 2023, 02:04 PM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jul 31, 2023, 02:16 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jul 31, 2023, 02:31 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.