LastPass experienced a critical incident on December 4, 2023 affecting LastPass - Australia and LastPass - United States and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2023, 12:43 PM UTC
We are actively investigating reports that some LastPass customers may not be able to log-in to their accounts. All user accessing LastPass through the federated login will experience login failures. Offline mode is available as a workaround. However, the offline mode may have been disabled as a company policy and this option is not available for federated login users.
- identified Dec 04, 2023, 12:52 PM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Dec 04, 2023, 12:56 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Dec 04, 2023, 12:58 PM UTC
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.