LastPass incident
LastPass - Users intermittently unable to get to support.lastpass.com
LastPass experienced a major incident on January 3, 2024 affecting LastPass - Australia and LastPass - United States and 1 more component, lasting 8h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2024, 05:20 PM UTC
We are actively investigating reports that some LastPass customers may be experiencing difficulties accessing the "support.lastpass.com" web page. Our engineers are working to identify the issue and will provide another update shortly.
- investigating Jan 03, 2024, 07:42 PM UTC
Our engineers are still actively investigating to identify the issue and will provide any updates we have momentarily.
- investigating Jan 03, 2024, 10:11 PM UTC
Our engineers are diligently working to identify the issue, and any updates we gather will be shared soon.
- investigating Jan 03, 2024, 11:18 PM UTC
Our engineers are still working to identify the issue, and any updates we gather will be shared soon.
- identified Jan 03, 2024, 11:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jan 04, 2024, 01:45 AM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Jan 04, 2024, 02:08 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Jan 04, 2024, 02:17 AM UTC
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.