LastPass incident

Unable to create new accounts

Minor Resolved View vendor source →

LastPass experienced a minor incident on May 21, 2024 affecting LastPass - Australia and LastPass - United States and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 12:03 PM UTC
Resolved
May 21, 2024, 12:18 PM UTC
Duration
15m
Detected by Pingoru
May 21, 2024, 12:03 PM UTC

Affected components

LastPass - AustraliaLastPass - United StatesLastPass - Europe

Update timeline

  1. investigating May 21, 2024, 12:03 PM UTC

    We are actively investigating reports that customers may be experiencing issues when creating new accounts Our engineers are working to resolve the issue and will provide another update shortly.

  2. resolved May 21, 2024, 12:18 PM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.