LastPass incident

Unable to accept shared items via iOS and Android

Minor Resolved View vendor source →

LastPass experienced a minor incident on May 22, 2024 affecting LastPass - Australia and LastPass - United States and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2024, 11:24 AM UTC
Resolved
May 22, 2024, 03:02 PM UTC
Duration
3h 38m
Detected by Pingoru
May 22, 2024, 11:24 AM UTC

Affected components

LastPass - AustraliaLastPass - United StatesLastPass - Europe

Update timeline

  1. investigating May 22, 2024, 11:24 AM UTC

    We are actively investigating reports that customers may be experiencing issues with accepting shared items through iOS and Android. Our engineers are working to resolve the issue and will provide another update shortly.

  2. identified May 22, 2024, 01:12 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified May 22, 2024, 01:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 22, 2024, 02:28 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 22, 2024, 02:50 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved May 22, 2024, 03:02 PM UTC

    We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.