LastPass incident

LastPass - iOS Password Manager 6.10.0 experiencing slowdown in performance

Minor Resolved View vendor source →

LastPass experienced a minor incident on June 5, 2024 affecting iOS Password Manager, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 09:12 AM UTC
Resolved
Jun 05, 2024, 02:29 PM UTC
Duration
5h 16m
Detected by Pingoru
Jun 05, 2024, 09:12 AM UTC

Affected components

iOS Password Manager

Update timeline

  1. investigating Jun 05, 2024, 09:12 AM UTC

    We are actively investigating reports that some LastPass customers may be experiencing a slowdown in performance with iOS Password Manager 6.10.0. Our engineers are working to identify the issue and will provide another update shortly.

  2. investigating Jun 05, 2024, 11:42 AM UTC

    We have submitted a new iOS Password Manager 6.10.1 version which intends to fix the issue. This version is currently pending approval from Apple in App Store.

  3. identified Jun 05, 2024, 12:55 PM UTC

    Our engineers believe they have identified the issue causing problems with version 6.10.0 of the LastPass Password Manager. Version 6.10.1 intends to fix the issue and will be available shortly in the App Store.

  4. monitoring Jun 05, 2024, 02:10 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. Our new iOS Password Manager 6.10.1 version has been released to all users. Please visit the App Store to update immediately.

  5. resolved Jun 05, 2024, 02:29 PM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.