LastPass incident
LastPass Support Site - Issues Searching Articles
LastPass experienced a minor incident on August 26, 2024 affecting LastPass Support Site, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 26, 2024, 08:13 PM UTC
Our engineers have identified the issue and are now actively working with our third-party vendor towards a resolution. We will provide another update shortly.
- identified Aug 26, 2024, 08:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 26, 2024, 09:36 PM UTC
Our third-party vendor is actively working on a permanent fix for the issue. In the meantime, please note that support site articles and search functionality may be experiencing intermittent availability. We appreciate your patience and understanding as we work to resolve this.
- monitoring Aug 26, 2024, 10:38 PM UTC
We have successfully implemented a fix for the recent issues affecting our support site. The site is now operational. Our team is actively monitoring the situation to ensure stability and performance. We will provide a final update once we are confident that everything is running smoothly. We apologize for the inconvenience and thank you for your patience and understanding.
- resolved Aug 26, 2024, 11:57 PM UTC
We are pleased to confirm that the support site is now fully operational. All articles and search functionality are working as expected. Our team has thoroughly reviewed the site to ensure stability and performance. Thank you for your patience during this period. If you encounter any further issues or have any questions, please do not hesitate to reach out.