LastPass incident

LastPass Support - Third Party Phone System Outage

Major Resolved View vendor source →

LastPass experienced a major incident on November 20, 2024 affecting LastPass Support Site, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 01:54 PM UTC
Resolved
Nov 20, 2024, 02:58 PM UTC
Duration
1h 4m
Detected by Pingoru
Nov 20, 2024, 01:54 PM UTC

Affected components

LastPass Support Site

Update timeline

  1. investigating Nov 20, 2024, 01:54 PM UTC

    Our Support phone line is temporarily unavailable due to a service malfunction with our third-party provider. The provider is actively working to resolve the issue. In the meantime, if you need assistance, please log in to our Support Site and create a case. Our Support team is ready to address your requests immediately. Thank you for your patience and understanding.

  2. monitoring Nov 20, 2024, 02:25 PM UTC

    The provider has corrected the issue and they have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  3. resolved Nov 20, 2024, 02:58 PM UTC

    We have confirmed that the issue has been resolved.