LastPass experienced a notice incident on January 16, 2025 affecting Commerce System, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Commerce System
Update timeline
- monitoring Jan 16, 2025, 03:32 PM UTC
Our engineers identified an issue causing delays in account provisioning after payment acceptance. A fix has been deployed to resolve the issue. We are actively monitoring and will provide another update once the resolution is complete.
- resolved Jan 16, 2025, 06:13 PM UTC
We have confirmed that the issue has been resolved. To help prevent or minimize future occurrences, we will conduct an internal review. All customers who experienced issues with their purchases not being fully reflected should now see the problem resolved.