LastPass incident
LastPass - Intermittent Issues Accessing Lastpass.com
LastPass experienced a major incident on February 25, 2025 affecting LastPass - Australia and MFA and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2025, 12:17 PM UTC
We are actively investigating reports that the LastPass.com is currently inaccessible. Our engineers are working to resolve the issue and will provide another update shortly.
- monitoring Feb 25, 2025, 12:39 PM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- identified Feb 25, 2025, 01:32 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. Some users are still reporting intermittent issues. We will provide another update shortly.
- monitoring Feb 25, 2025, 02:02 PM UTC
Our engineers have corrected the issue and we have confirmed that all services are functional. If you are still experiencing issues, please clear your browser cache and try again. We will continue monitoring the situation and provide a final update shortly.
- resolved Feb 25, 2025, 03:11 PM UTC
We have confirmed that the issue has been resolved. An automated process, which manages source-controlled configuration consistency of our infrastructure, incorrectly updated the configuration of front-facing servers. Engineers reverted the changes as part of mitigation. A comprehensive root cause analysis (RCA) will be forthcoming with learnings and corrective actions to prevent its recurrence.
- postmortem Mar 18, 2025, 12:22 PM UTC
**Summary** On February 25, 2025, an automated upgrade mechanism for our webservers was released and encountered an issue which caused an error that impacted our customers’ ability to login. **Date** Issue Start Time \(UTC\): 25/02/2025 TIME 01:05 PM Issue End Time \(UTC\): 25/02/2025 TIME 02:50 PM **Products Impacted** All LastPass Products. **Root-Cause** An automated upgrade of the Operating System layer triggered by our configuration management tool encountered an error that unintentionally caused our web servers services to fail and be unable to respond to any requests. That resulted in the LastPass website and service being unavailable to customers for approximately 110 minutes. **Future Preventative Measures** We are continuously enhancing our monitoring process to promptly identify potential issues and address them quickly if needed. Additionally, we are refining our automated procedures to prevent upgrade tasks from causing unintentional unavailability of the platform during standard work hours. **Related issues** N/A