LastPass experienced a notice incident on May 16, 2025 affecting Commerce System, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 16, 2025, 03:31 PM UTC
We identified an issue with our billing system displaying the incorrect information for some accounts, however, this has not affected the vault integrity and we are currently working to resolve it. We will send out an update once this has been resolved
- identified May 16, 2025, 04:14 PM UTC
The issue has been identified, and we are currently applying the fix to the affected users. We will provide another update shortly.
- monitoring May 16, 2025, 04:55 PM UTC
Our engineers have corrected the issue for the affected users, and we have confirmed that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved May 16, 2025, 05:39 PM UTC
Today, a database query was executed that was intended to update billing information for a small subset of companies. Unfortunately, the query contained a logic error which inadvertently added incorrect billing information across a large portion of our customer base. This change had no effect on the core LastPass experience, functionality, or billing for our customers. We have since removed the incorrect billing information for all affected customers and will closely monitor the situation to ensure there is no recurrence. LastPass sincerely apologizes for any inconvenience this issue may have caused. We are closely examining our existing process for these types of requests and will be publishing the results of our root cause analysis when it is complete.