Lansweeper experienced a minor incident on September 29, 2026 affecting Cloud and Sync and 1 more component, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
CloudSyncSynchronisationInventoryDuplicate conflicts
Update timeline
- monitoring Sep 29, 2026, 03:01 PM UTC
We have identified an issue were sites with multiple On Premise installations or On Premise + Network Discovery installations are seeing duplicated assets. This also affects the License Page. We apologize for any inconvenience. The fix has been deployed and we are monitoring the impact.
- investigating Sep 30, 2026, 02:00 PM UTC
We are applying a fix and monitoring the system. During the process, synchronization can be affected and delays be suffered.
- resolved Oct 02, 2026, 10:16 AM UTC
Systems are back to normal. If you identify any duplicated issues in your system, please report them through our Support channels.