LanSchool Air Outage History

LanSchool Air had 4 outages in the last 2 years totaling 154h 4m of downtime — averaging 0.2 incidents per month.

There were 4 LanSchool Air outages since September 12, 2024 totaling 154h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lanschoolair.com

Minor September 25, 2025

Slow response times

Detected by Pingoru: Sep 25, 2025, 06:21 PM UTC
Resolved: Sep 25, 2025, 07:45 PM UTC
Duration: 1h 23m

Affected: Login and Authentication

Timeline · 3 updates

investigating Sep 25, 2025, 06:21 PM UTC

Our engineers are investigating the performance of LanSchool Air in the Americas region. Customers may experience slow response times during login and the use of the product. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.
investigating Sep 25, 2025, 07:12 PM UTC

Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience.
resolved Sep 25, 2025, 07:45 PM UTC

This incident has been resolved. All systems are operational. Thank you for your patience.

Read the full incident report →

Notice August 21, 2025

Intermittent Connectivity Issue

Detected by Pingoru: Aug 21, 2025, 08:25 PM UTC
Resolved: Aug 22, 2025, 01:44 AM UTC
Duration: 5h 19m

Affected: Socket Server Availability

Timeline · 5 updates

investigating Aug 21, 2025, 08:25 PM UTC

We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon. Thank you for your patience and understanding.
investigating Aug 21, 2025, 08:37 PM UTC

We are continuing to investigate this issue.
identified Aug 21, 2025, 09:55 PM UTC

Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience.
monitoring Aug 21, 2025, 11:42 PM UTC

Our engineering team successfully implemented a fix, and we are monitoring the status of that change.
resolved Aug 22, 2025, 01:44 AM UTC

Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance.

Read the full incident report →

Minor September 24, 2024

LanSchoolAir Degraded Performance: Americas Region

Detected by Pingoru: Sep 24, 2024, 06:16 PM UTC
Resolved: Sep 30, 2024, 05:31 PM UTC
Duration: 5d 23h

Affected: Login and Authentication

Timeline · 8 updates

investigating Sep 24, 2024, 06:16 PM UTC

We are currently investigating the situation related to performance degredation in the Americas Region.
investigating Sep 24, 2024, 07:12 PM UTC

We are continuing to investigate this issue.
monitoring Sep 24, 2024, 08:11 PM UTC

A fix has been implemented and we are monitoring the results. Thank you for your patience.
investigating Sep 25, 2024, 03:25 PM UTC

We are continuing to investigate reported performance degradation in the Americas Region
investigating Sep 25, 2024, 08:19 PM UTC

Our engineers are diligently working on resolving the issue. We appreciate your patience and understanding.
monitoring Sep 26, 2024, 01:49 PM UTC

We have adjusted the system resources and are monitoring the results.
monitoring Sep 27, 2024, 03:37 PM UTC

After the system updates on 9/26, we are continuing to monitor the performance.
resolved Sep 30, 2024, 05:31 PM UTC

This incident was resolved on 9/26, and all systems are operational. Thank you for your patience.

Read the full incident report →

Critical September 12, 2024

LanSchool Air Outage: Americas Region

Detected by Pingoru: Sep 12, 2024, 05:02 PM UTC
Resolved: Sep 12, 2024, 09:09 PM UTC
Duration: 4h 6m

Affected: Login and Authentication

Timeline · 7 updates

investigating Sep 12, 2024, 05:02 PM UTC

Our engineers have identified an issue with the performance of LanSchool Air in the Americas region. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.
investigating Sep 12, 2024, 05:47 PM UTC

Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience.
monitoring Sep 12, 2024, 06:03 PM UTC

A fix has been implemented and we are monitoring the results. If you continue to have issues, please log out and log back in to LanSchool Air.
investigating Sep 12, 2024, 06:21 PM UTC

There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchoolair.com for additional information. We will provide an update soon.
investigating Sep 12, 2024, 07:13 PM UTC

There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanschoolair.com for additional information. We will provide an update soon.
monitoring Sep 12, 2024, 08:01 PM UTC

A fix has been implemented and we are monitoring the results. If you continue to have issues, please log out and log back in to LanSchool Air.
resolved Sep 12, 2024, 09:09 PM UTC

This incident has been resolved. All systems are operational. Thank you for your patience.

Read the full incident report →