LanSchool Air experienced a notice incident on August 21, 2025 affecting Socket Server Availability, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 08:25 PM UTC
We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon. Thank you for your patience and understanding.
- investigating Aug 21, 2025, 08:37 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2025, 09:55 PM UTC
Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience.
- monitoring Aug 21, 2025, 11:42 PM UTC
Our engineering team successfully implemented a fix, and we are monitoring the status of that change.
- resolved Aug 22, 2025, 01:44 AM UTC
Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance.