Adobe CC Licenses, Off-Site Citrix access, and O Drive access lost

Update timeline

1. investigating May 29, 2023, 10:12 PM UTC

   We are investigating an issue where students who were assigned an Adobe CC license have had the license revoked. We are working on restoring the licenses for all those affected. If you are in any Mac Lab or labs A219, A218a, A364 you can still use Adobe CC by following this KBA: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1085

2. investigating May 29, 2023, 10:35 PM UTC

   We've identified an additional service impacted - external access to Citrix environment. We are continuing to investigate and will provide an update at 4pm

3. investigating May 29, 2023, 11:06 PM UTC

   We are continuing to investigate. Next update at 4:30pm

4. investigating May 29, 2023, 11:33 PM UTC

   We are continuing to investigate this issue. Next update at 5pm

5. investigating May 30, 2023, 12:01 AM UTC

   We are continuing to investigate. Next update at 5:30

6. investigating May 30, 2023, 12:07 AM UTC

   Following services are currently being affected: Adobe CC Licensing, off-campus Citrix access, and O Drive access. We are continuing to investigate. Next update at 6pm.

7. identified May 30, 2023, 12:53 AM UTC

   The issue has been identified and a fix implemented. Next Update at 6:30pm

8. monitoring May 30, 2023, 03:13 AM UTC

   Services have been restored. If you continue to have issues accessing Adobe CC license, O Drive, or off-site Citrix, please notify IT.

9. resolved May 30, 2023, 04:36 PM UTC

   All access has been restored.