Langara experienced a critical incident on January 29, 2024 affecting Office Apps, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Office Apps
Update timeline
- investigating Jan 29, 2024, 04:36 PM UTC
When trying to print to a network printer, such as the employee Black and White, you receive the following message: "Printer Status: Unavailable" We are investigating the issue. Next update: 9:30am
- monitoring Jan 29, 2024, 04:44 PM UTC
A fix has been implemented and we are monitoring the results. If you still cannot print, please restart your computer and try again.
- monitoring Jan 29, 2024, 06:20 PM UTC
We are continuing to monitor for any further issues. If you are unable to print please restart your computer. If you are on a Citrix machine, please disconnect and reconnect.
- resolved Jan 29, 2024, 08:48 PM UTC
This incident has been resolved.