Langara experienced a major incident on July 19, 2024 affecting Banner and Citrix, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 04:42 PM UTC
Some systems are currently inaccessible from off campus. These include: Remote Support, Banner, network drives. etc... Some people may be experiencing blue screens of death as well. Currently most services are working on site. This is due to a technical issue occurring across the world. We are working to find remediation options and will update this message as new details emerge. If you can, come on campus. Next update at 11am or as the situation changes
- identified Jul 19, 2024, 06:09 PM UTC
We've received instructions from the vendor for recovery and are working on recovering all services. Next update at noon
- monitoring Jul 19, 2024, 09:49 PM UTC
All services have been restored. We are monitoring for any issues. Next update 8am Monday July 22.
- resolved Jul 22, 2024, 02:59 PM UTC
All systems restored.