Lakeside Software incident
SysTrack Cloud – Intermittent SIP Outage
Lakeside Software experienced a minor incident on October 24, 2025 affecting SysTrack AI and SysTrack AI and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2025, 09:31 PM UTC
Some requests may fail intermittently when using SIP. We're actively working on identifying the root cause with our backend service provider. We apologize for any inconvenience and will provide an update once more details become available.
- identified Oct 24, 2025, 11:54 PM UTC
Microsoft has acknowledged the intermittent azure OpenAI connection issues with tracking ID 3LRH-PBZ. We are continuing to monitor our vendor progress and provide updates as available.
- monitoring Oct 25, 2025, 01:09 AM UTC
It appears Microsoft Azure has implemented a fix, as our internal monitors are reporting no further issues, but Microsoft Azure have yet to clear the outage (Incident: 3LRH-PBZ). We will continue to monitor the situation.
- resolved Oct 25, 2025, 02:03 AM UTC
Microsoft Azure has resolved the issue. Please contact support if you need any further assistance.
- postmortem Nov 07, 2025, 05:01 PM UTC
# What was the issue? SIP features were not responding for customers # What was the root cause? From Microsoft: “Between **18:00 UTC on 24 October 2025** and **00:41 UTC on 25 October 2025**, a platform issue caused intermittent authentication failures and 401 unauthorized errors for services leveraging VNET and/or Private Endpoints across multiple regions \(East US 2, Central US, Australia East, West US, and UK South\). This was due to a conflict in managed identity assignment stemming from an internal configuration change.” # What is the Prevention Strategy? Better error handling within the application