Lakeside Software incident
SysTrack Cloud – Reports of Delayed Performance
Lakeside Software experienced a minor incident on October 27, 2025 affecting SysTrack API/UI, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 01:34 PM UTC
Some slowness when using the SysTrack Cloud UI or while making API calls. We're actively working on identifying the root cause. We apologize for any inconvenience and will provide an update once more details become available
- investigating Oct 27, 2025, 02:33 PM UTC
We are continuing to investigate this issue.
- identified Oct 27, 2025, 03:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 27, 2025, 04:39 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 27, 2025, 04:48 PM UTC
We have mitigated the issue and are working with our cloud provider to identify the root cause. If you are experiences any problems, please contact support.
- postmortem Nov 07, 2025, 05:02 PM UTC
# What was the issue? Some customers experienced slowness when accessing the SysTrack CE UI in the America's region. # What was the root cause? An under-layering resource was over utilized causes the slowness in the UI. # What is the Prevention Strategy? 1. Query data from the underlaying resource less often and implement cache where possible. **\(Completed\)** 2. Add additional alerting \(12/1\)