Lakeside Software experienced a minor incident on October 29, 2025 affecting SysTrack AI and SysTrack AI and 1 more component, lasting 8h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 06:56 PM UTC
Only NLQ Agent queries are not processing data from the end points due to the ongoing Microsoft Azure Outage (YKYN-BWZ).
- identified Oct 29, 2025, 08:18 PM UTC
We are monitoring the on going Azure outage for recovery.
- monitoring Oct 29, 2025, 11:02 PM UTC
We are continuing to monitor the Azure recovery efforts.
- resolved Oct 30, 2025, 12:28 AM UTC
We have mitigated the issue and are working with our cloud provider to identify the root cause. If you are experiences any problems, please contact support.
- postmortem Nov 07, 2025, 05:02 PM UTC
# What was the issue? NLQ Agent queries responses could not be guaranteed to be processed. # What was the root cause? See Microsoft public RCA located here: [https://azure.status.microsoft/en-us/status/history/](https://azure.status.microsoft/en-us/status/history/) under “Preliminary Post Incident Review \(PIR\) - Azure Front Door - Connectivity issues across multiple regions” # What is the Prevention Strategy? Design a failover back system if Azure Front Door is not available.