Lakeside Software incident

Sensor Data not ingested into the central cloud database

Minor Resolved View vendor source →

Lakeside Software experienced a minor incident on January 29, 2026 affecting SysTrack Endpoint Connections, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 09:24 AM UTC
Resolved
Jan 29, 2026, 02:46 PM UTC
Duration
5h 22m
Detected by Pingoru
Jan 29, 2026, 09:24 AM UTC

Affected components

SysTrack Endpoint Connections

Update timeline

  1. identified Jan 29, 2026, 11:24 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 29, 2026, 12:33 PM UTC

    A fix has been deployed and we are observing system recovery. We will continue to monitor and provide updates as needed.

  3. identified Jan 29, 2026, 01:16 PM UTC

    We are continuing to observing system recovery.

  4. monitoring Jan 29, 2026, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 29, 2026, 02:46 PM UTC

    This incident has been resolved. If you need further assistance, please open a ticket on the customer portal (https://customers.lakesidesoftware.com/).