Lakera incident

User Center & Support Center outage

Critical Resolved View vendor source →

Lakera experienced a critical incident on November 10, 2025 affecting UserCenter / PMAP and Support Center, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 08:35 AM UTC
Resolved
Nov 10, 2025, 08:53 AM UTC
Duration
18m
Detected by Pingoru
Nov 10, 2025, 08:35 AM UTC

Affected components

UserCenter / PMAPSupport Center

Update timeline

  1. investigating Nov 10, 2025, 08:35 AM UTC

    We’re currently investigating an issue affecting access to the User Center & Support Center. Our teams are working on a fix - we’ll update as soon as it’s resolved.

  2. resolved Nov 10, 2025, 08:53 AM UTC

    This incident has been resolved.