Kudos Outage History

Kudos is up right now

Kudos had 4 outages in the last 2 years totaling 51h 6m of downtime, averaging 0.2 incidents per month.

There were 4 Kudos outages since June 5, 2025 totaling 51h 6m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.kudos.com

Minor October 21, 2026

Bamboo HR Taken Offline

Detected by Pingoru
Oct 21, 2026, 04:06 PM UTC
Resolved
Oct 21, 2026, 06:06 PM UTC
Duration
1h 59m
Affected: Kudos IntegrationsKudos Integrations (US East)Kudos Integrations (CA Central)
Timeline · 2 updates
  1. monitoring Oct 21, 2026, 04:06 PM UTC

    https://status.bamboohr.com/pages/incident/54f0de009d6f51e7140002b7/6ad897f670d2d304e082ebdb BambooHR had taken their platform offline at October 21, 2026 10:46AM UTC. This only affects clients that use BambooHR as their user integration and sync. Current user data is not affected and would only generate errors when the next sync occurs if BambooHR is still offline at that time. The rest of the Kudos platform remains up and operational. At the time of this post they are in the process of testing fixes that address the PHP2Shell vulnerability that was identified. Kudos will continue to monitor and provide an update when BambooHR has restored their service.

  2. resolved Oct 21, 2026, 06:06 PM UTC

    BambooHR has brought their services back online. Future syncs will resolve without issue.

Read the full incident report →

Minor March 30, 2026

Merge.dev API Degraded.

Detected by Pingoru
Mar 30, 2026, 06:21 PM UTC
Resolved
Mar 31, 2026, 05:22 PM UTC
Duration
23h 1m
Affected: Kudos IntegrationsKudos Integrations (US East)Kudos Integrations (CA Central)
Timeline · 7 updates
  1. monitoring Mar 30, 2026, 06:21 PM UTC

    We have identified a potential issue with the Merge.dev's API that could be impacting client HRIS integrations. We are monitoring their status for updates as they become available.

  2. identified Mar 30, 2026, 08:00 PM UTC

    We have identified the following issues with the Merge API: - Clients who have had HR integration syncs run this morning, or start a new sync will not see values for any fields pertaining to Job, Groups or Location data - These should repopulate automatically once Merge resolves their issue, we will continue monitoring and provide an update when we can confirm the issue is resolved.

  3. identified Mar 30, 2026, 10:26 PM UTC

    No change in status from Merge. We will provide another update within the next 4 hours.

  4. identified Mar 31, 2026, 02:28 AM UTC

    No further updates from integration provider. Will provide another update in the next 4 hours.

  5. identified Mar 31, 2026, 06:03 AM UTC

    No change in status from Merge. We will provide another update by 09:00 MDT.

  6. identified Mar 31, 2026, 01:58 PM UTC

    No further updates from integration provider. Will provide another update before 12:00 MDT.

  7. resolved Mar 31, 2026, 05:22 PM UTC

    HRIS integrations via Merge are now restored and verified to be working once again.

Read the full incident report →

Minor August 25, 2025

Tango Integration Redemptions

Detected by Pingoru
Aug 25, 2025, 06:26 PM UTC
Resolved
Aug 25, 2025, 09:34 PM UTC
Duration
3h 8m
Affected: Kudos ServiceKudos Integrations
Timeline · 3 updates
  1. identified Aug 25, 2025, 06:26 PM UTC

    Please be advised that our Tango provider for rewards is currently experiencing an issue fulfilling orders. We will provide an update when possible.

  2. monitoring Aug 25, 2025, 08:24 PM UTC

    Tango has indicated that the processing issue on their end has been resolved. We will continue to monitor for any further issues for the next hour.

  3. resolved Aug 25, 2025, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025

Message Refinement AI

Detected by Pingoru
Jun 05, 2025, 10:17 PM UTC
Resolved
Jun 06, 2025, 09:15 PM UTC
Duration
22h 58m
Affected: Kudos Integrations
Timeline · 7 updates
  1. investigating Jun 05, 2025, 10:17 PM UTC

    We are currently investigating an issue related to our message refinement AI not returning a response.

  2. identified Jun 05, 2025, 11:00 PM UTC

    We've identified to be an issue with a downstream provider, we will provide updates as they become available.

  3. identified Jun 06, 2025, 04:19 AM UTC

    Downstream provider errors are still present. Message refinement feature remains unavailable.

  4. identified Jun 06, 2025, 01:05 PM UTC

    We are still experiencing timeout/errors from the downstream provider. Message refinement feature remains unavailable.

  5. monitoring Jun 06, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 06, 2025, 05:30 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 06, 2025, 09:15 PM UTC

    This incident has been resolved.

Read the full incident report →