Kudos experienced a minor incident on July 26, 2021 affecting Kudos Service, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2021, 02:20 PM UTC
Summary: Kudos is investigating an issue with the Kudos Reporting Dashboards. Impact: During this investigation, we have temporarily disabled the feature for all affected clients. Additional Notes: An update on this incident will be provided at or before 10:30 AM MST.
- investigating Jul 26, 2021, 05:06 PM UTC
Summary: Kudos is still investigating an issue with the Kudos Dashboard. Impact: During this investigation, we have temporarily disabled the feature for all affected clients. Additional Notes: An update on this incident will be provided at or before 12:30 PM MST.
- investigating Jul 26, 2021, 06:36 PM UTC
Summary: Kudos is still investigating an issue with the Kudos Dashboard. Impact: During this investigation, we have temporarily disabled the feature for all affected clients. Additional Notes: An update on this incident will be provided at or before 2:30 PM MST.
- identified Jul 26, 2021, 08:36 PM UTC
Summary: Kudos has identified the issue with Kudos Dashboard and is currently working on implementing a solution. Impact: During this investigation, we have temporarily disabled the feature for all affected clients. Additional Notes: An update on this incident will be provided at or before 4:30 PM MST.
- identified Jul 26, 2021, 10:17 PM UTC
Summary: Kudos has identified the issue with Kudos Dashboard and is currently working on testing their implemented solution. Impact: During this investigation, we have temporarily disabled the feature for all affected clients. Additional Notes: An update on this incident will be provided on or before July 27th at 10:30 AM MST.
- monitoring Jul 27, 2021, 05:42 PM UTC
Summary: Kudos has identified the issue with Kudos Dashboard and is currently working on implementing a solution. Impact: During this investigation, we had temporarily disabled the feature for all affected clients. As the fix is deployed this functionality will be restored for users slowly. Additional Notes: The fix is being deployed through the day and all affected dashboard functionality should be reinstated by EOD July 27th.
- resolved Jul 27, 2021, 10:42 PM UTC
Summary: Kudos Dashboard is operating normally.