Kudos experienced a minor incident on March 4, 2022 affecting Kudos Service and Kudos Integrations, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2022, 07:00 PM UTC
Some clients may be experiencing issues related to multiple email notifications and duplication of points on Recognition. We are currently investigating the issue. An update on this incident will be provided at or before 1:00 PM MST.
- investigating Mar 04, 2022, 08:03 PM UTC
We are continuing to investigate issues related to multiple email notifications and duplication of points on Recognition. An update on this incident will be provided at or before 2:00 PM MST.
- investigating Mar 04, 2022, 09:01 PM UTC
We are continuing to investigate issues related to multiple email notifications and duplication of points on Recognition. An update on this incident will be provided at or before 3:00 PM MST.
- identified Mar 04, 2022, 10:16 PM UTC
We have identified the issue and are working on implementing a fix to resolve any multiple email notifications and duplication of points on Recognition.
- monitoring Mar 04, 2022, 10:35 PM UTC
We have applied a fix to make sure no further duplicate emails are occurring or duplication of points on Recognition. We will continue to monitor the situation.
- resolved Mar 05, 2022, 12:01 AM UTC
We have been actively monitoring our deployed fix and these issues are now resolved.