Kudos incident

Mobile app login

Minor Resolved View vendor source →

Kudos experienced a minor incident on May 18, 2023 affecting Kudos Service, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 04:12 PM UTC
Resolved
May 19, 2023, 07:18 PM UTC
Duration
1d 3h
Detected by Pingoru
May 18, 2023, 04:12 PM UTC

Affected components

Kudos Service

Update timeline

  1. investigating May 18, 2023, 04:12 PM UTC

    We are currently investigating an login issue in regards to mobile app authentication. Web app login and performance at this time is unaffected.

  2. identified May 18, 2023, 04:48 PM UTC

    We have identified the cause of the login issue and are now working on a resolution.

  3. monitoring May 18, 2023, 08:03 PM UTC

    We have identified the issue and made appropriate corrections. We will continue monitoring the mobile app login process.

  4. monitoring May 18, 2023, 10:58 PM UTC

    We are continuing to monitor the mobile application login process.

  5. monitoring May 19, 2023, 03:10 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 19, 2023, 07:18 PM UTC

    This incident has been resolved.