Kuali incident

Build environments not available in Canadian Instances

Critical Resolved View vendor source →

Kuali experienced a critical incident on July 31, 2023 affecting Canada (Montreal), lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 02:53 PM UTC
Resolved
Jul 31, 2023, 05:08 PM UTC
Duration
2h 15m
Detected by Pingoru
Jul 31, 2023, 02:53 PM UTC

Affected components

Canada (Montreal)

Update timeline

  1. investigating Jul 31, 2023, 02:53 PM UTC

    We are currently investigating an issue with Canadian Build environments not loading - we'll keep you posted as we know more.

  2. monitoring Jul 31, 2023, 03:18 PM UTC

    A fix has been implemented and Build environments in Canada are back up - we are continuing to monitor as we investigate the root cause.

  3. resolved Jul 31, 2023, 05:08 PM UTC

    The issue has been fully resolved. We found spikes in CPU usage caused our servers in Canada to get into a bad state and we restarted our servers to resolve the issue immediately. We have also dedicated additional resources to our Canadian servers to avoid this going forward with additional alerting. We apologize for any disruption this may have caused.