Kuali incident

Unable to load Build environments 5/8/24

Critical Resolved View vendor source →

Kuali experienced a critical incident on May 8, 2024 affecting United States (Oregon) and Canada (Montreal), lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 05:01 PM UTC
Resolved
May 08, 2024, 05:32 PM UTC
Duration
30m
Detected by Pingoru
May 08, 2024, 05:01 PM UTC

Affected components

United States (Oregon)Canada (Montreal)

Update timeline

  1. investigating May 08, 2024, 05:01 PM UTC

    We're currently investigating issues accessing Kuali Build. We're actively troubleshooting the issue and will keep you posted as we know more. Apologies for the inconvenience.

  2. resolved May 08, 2024, 05:32 PM UTC

    This incident has been resolved and you should be able to access Kuali Build environments again. Our service provider (fly.io) became unresponsive and we terminated the bad instances and scaled up new ones to resolve. We will be looking into what caused these to get into a bad state so we can avoid going forward. We apologize for the interruption and if you have any further issues please let us know.

  3. postmortem May 22, 2024, 10:54 PM UTC

    Additional details from [fly.io](http://fly.io) about this incident can be found at [https://status.flyio.net/incidents/qdwnt0ljbp9n](https://status.flyio.net/incidents/qdwnt0ljbp9n)