Kuali incident

Unable to load Build environments 5/8/24 - Continued

Critical Resolved View vendor source →

Kuali experienced a critical incident on May 8, 2024 affecting United States (Oregon) and Canada (Montreal), lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 06:04 PM UTC
Resolved
May 08, 2024, 08:20 PM UTC
Duration
2h 16m
Detected by Pingoru
May 08, 2024, 06:04 PM UTC

Affected components

United States (Oregon)Canada (Montreal)

Update timeline

  1. investigating May 08, 2024, 06:04 PM UTC

    We're seeing the same issues again on loading Kuali environments and we're actively troubleshooting the issue and will keep you posted.

  2. monitoring May 08, 2024, 06:15 PM UTC

    Our environments should be accessible again but we're continuing to monitor. We apologize for the interruption and inconvenience and we'll keep you posted as we know more.

  3. resolved May 08, 2024, 08:20 PM UTC

    This incident should now be resolved. Our service provider (fly.io) is having an incident in the Dallas region so we moved our servers to the Seattle region to resolve. We're following up with fly.io to determine the root cause and actions we can take to avoid this in the future. Again, we appreciate your patience as we worked through this issue.

  4. postmortem May 22, 2024, 11:01 PM UTC

    Additional details from [fly.io](http://fly.io) about this incident can be found at [https://status.flyio.net/incidents/qdwnt0ljbp9n](https://status.flyio.net/incidents/qdwnt0ljbp9n)