Kuali experienced a critical incident on September 1, 2024 affecting United States (Oregon) and Canada (Montreal), lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2024, 07:50 PM UTC
One of our service providers (fly.io) is having an outage and it's causing our Build and Next-Gen products to be inaccessible (more info on incident can be found at https://status.flyio.net/incidents/wqp5ld52rmnr). We're actively troubleshooting and working with fly.io to to get this resolved as soon as possible. We'll keep you posted and apologize for the inconvenience.
- monitoring Sep 01, 2024, 08:12 PM UTC
Kuali Build and Next-Gen environments are now back up but we're continuing to monitor.
- resolved Sep 01, 2024, 11:48 PM UTC
Fly.io pushed out a fix for the issues causing earlier this afternoon and they just formally marked this issue as resolved. We apologize for the inconvenience this may have caused and we'll be following up with our service provider to find out if there are any remediation steps to avoid this in the future.
- postmortem Sep 12, 2024, 08:39 PM UTC
More information on the [fly.io](http://fly.io) incident and their postmortem report can be found at [https://fly.io/infra-log/#september-1-routing-layer-outage-postmortem](https://fly.io/infra-log/#september-1-routing-layer-outage-postmortem)