Kuali experienced a major incident on February 13, 2025 affecting United States (Oregon) and Canada (Montreal), lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2025, 06:48 PM UTC
We are receiving reports of intermittent issues loading Kuali Build and Kuali Next-Gen products.
- investigating Feb 13, 2025, 07:23 PM UTC
Our engineers are continuing to investigate the intermittent issues loading Kuali Build and Kuali Next-Gen products. We’ll keep you posted on our progress and apologize for the inconvenience this may be causing.
- investigating Feb 13, 2025, 07:46 PM UTC
Our engineers have fixed the intermittent issues loading Kuali Build and Kuali Next-Gen products. We’re continuing to monitor and investigate the root cause and we’ll keep you posted as we know more.
- resolved Feb 13, 2025, 08:51 PM UTC
The issue affecting Kuali Build and Kuali Next-Gen products is now resolved. We found an inefficient background query that was causing performance issues in the environments. We just deployed an improved query to resolve this underlying issue and our monitoring shows that performance has returned to normal levels. We apologize for the inconvenience this caused and if you have any further questions or issues please feel free to submit a support ticket.
- postmortem Feb 19, 2025, 04:35 PM UTC
We found an inefficient background query that was causing performance issues in the environments. We just deployed an improved query to resolve this underlying issue and our monitoring shows that performance has returned to normal levels.