Kuali incident
Build/Platform Access Issues for Canadian Customers
Kuali experienced a major incident on May 16, 2025 affecting Canada (Montreal), lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2025, 08:55 PM UTC
We are currently investigating an issue where the Build/Platform is not loading or displaying an error message. This issue appears to be affecting customers located in Canada only. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and we will be provide updates as we learn more.
- investigating May 16, 2025, 08:55 PM UTC
We are continuing to investigate this issue.
- resolved May 16, 2025, 09:26 PM UTC
We identified that the access issues impacting users in Canada were caused by an overload of database connections. Our engineering team promptly scaled up resources to reduce the load and successfully restore normal performance. We are continuing to monitor the system closely to ensure ongoing stability.
- postmortem Jun 04, 2025, 03:52 PM UTC
The issue has been resolved. It was caused by an overload of database connections, and we are looking into implementing connection limits and alerts to help prevent future occurrences.