Kpler incident

IMPORTANT NOTICE: Refinery Crude Runs and Utilization Rates Service Down

Major Resolved View vendor source →

Kpler experienced a major incident on March 2, 2026 affecting Refineries, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 04:23 AM UTC
Resolved
Mar 02, 2026, 08:24 AM UTC
Duration
4h
Detected by Pingoru
Mar 02, 2026, 04:23 AM UTC

Affected components

Refineries

Update timeline

  1. investigating Mar 02, 2026, 04:23 AM UTC

    We are experiencing issues with Refinery Crude Runs and Utilization Rates for both the terminal and API. We will update you as soon as the service is restored. We apologize for any inconvenience.

  2. investigating Mar 02, 2026, 04:27 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 02, 2026, 04:37 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 02, 2026, 07:27 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Mar 02, 2026, 08:24 AM UTC

    The issue has now been resolved. Thank you for your patience.