Kpler incident

Authentication issues on Kpler's web terminal - China

Major Resolved View vendor source →

Kpler experienced a major incident on May 20, 2026 affecting Authentication, lasting 20h 50m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:50 PM UTC
Resolved
May 21, 2026, 01:41 PM UTC
Duration
20h 50m
Detected by Pingoru
May 20, 2026, 04:50 PM UTC

Affected components

Authentication

Update timeline

  1. investigating May 20, 2026, 04:50 PM UTC

    We are currently investigating the issue of China-based users not being able to access Kpler's web terminal.

  2. resolved May 21, 2026, 01:41 PM UTC

    This incident has been resolved