Kollective incident

Data processing latency impacting 'Network Analytics' and 'Viewership Analytics' dashboards

Major Resolved View vendor source →

Kollective experienced a major incident on December 28, 2022 affecting Analytics, lasting 16h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2022, 12:52 AM UTC
Resolved
Dec 28, 2022, 04:57 PM UTC
Duration
16h 4m
Detected by Pingoru
Dec 28, 2022, 12:52 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Dec 28, 2022, 12:52 AM UTC

    'Quick Stats' and 'Producer' dashboards are not affected. On-going analysis to root cause the issue.

  2. monitoring Dec 28, 2022, 02:38 AM UTC

    The latency has been corrected and we are continuing to monitor

  3. resolved Dec 28, 2022, 04:57 PM UTC

    This incident has been resolved.