Kollective incident

Temporary reach inaccuracy for Producer and Quickstats dashboards

Minor Resolved View vendor source →

Kollective experienced a minor incident on December 13, 2022 affecting Analytics, lasting 8h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2022, 05:21 PM UTC
Resolved
Dec 14, 2022, 01:57 AM UTC
Duration
8h 36m
Detected by Pingoru
Dec 13, 2022, 05:21 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Dec 13, 2022, 05:21 PM UTC

    Within Producer and Quickstats dashboards the reach and reach over time graphs may be inaccurate under reporting and/or decrease over time. There is no data loss and we will update when accurate numbers are available

  2. monitoring Dec 13, 2022, 07:30 PM UTC

    All impacted dashboards should now be correct with up to date information and operating within expected latencies. We will continue monitoring the analytics pipeline to confirm no further issues arise.

  3. resolved Dec 14, 2022, 01:57 AM UTC

    This incident has been resolved.