Kollective incident

Latency detected processing QoE and play duration for 'Viewership Summary' and 'Network Analytics' dashboards

Minor Resolved View vendor source →

Kollective experienced a minor incident on January 10, 2023 affecting Analytics, lasting 20h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2023, 07:25 PM UTC
Resolved
Jan 11, 2023, 04:19 PM UTC
Duration
20h 54m
Detected by Pingoru
Jan 10, 2023, 07:25 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Jan 10, 2023, 07:25 PM UTC

    'Quick Stats' and 'Producer' dashboards are unaffected

  2. identified Jan 10, 2023, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 11, 2023, 05:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 11, 2023, 04:19 PM UTC

    This incident has been resolved.