Kollective incident

High error rates from peering services

Major Resolved View vendor source →

Kollective experienced a major incident on January 18, 2023 affecting Browser Based, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2023, 07:26 AM UTC
Resolved
Jan 18, 2023, 10:10 AM UTC
Duration
2h 44m
Detected by Pingoru
Jan 18, 2023, 07:26 AM UTC

Affected components

Browser Based

Update timeline

  1. identified Jan 18, 2023, 07:26 AM UTC

    It was discovered that browser-based peering was unaffected, only agented peering. We have identified an issue with our backend database service provider and are working with them to resolve the issue.

  2. resolved Jan 18, 2023, 10:10 AM UTC

    This incident has been resolved. It was discovered that only agented peering was experiencing issues - browser-based peering was unaffected by this issue.