Kollective incident

Latency detected processing QoE and play duration for 'Viewership Summary' and 'Network Analytics' dashboards

Minor Resolved View vendor source →

Kollective experienced a minor incident on June 28, 2023 affecting Analytics, lasting 12h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2023, 03:35 PM UTC
Resolved
Jun 29, 2023, 03:44 AM UTC
Duration
12h 9m
Detected by Pingoru
Jun 28, 2023, 03:35 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Jun 28, 2023, 03:35 PM UTC

    We are currently investigating this issue.

  2. identified Jun 28, 2023, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 28, 2023, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 29, 2023, 03:44 AM UTC

    This incident has been resolved.