KnowledgeOwl incident

Database connectivity issues

Critical Resolved View vendor source →

KnowledgeOwl experienced a critical incident on April 18, 2018, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2018, 06:00 PM UTC
Resolved
Apr 18, 2018, 06:00 PM UTC
Duration
—
Detected by Pingoru
Apr 18, 2018, 06:00 PM UTC

Update timeline

  1. resolved Apr 22, 2018, 02:13 AM UTC

    Knowledge bases and the application were experiencing intermittent 500 errors between 6:49 am and 7:02 am MT. Our servers were able to recover on their own. We tracked the issue to database problem that has now been resolved. Sorry for the trouble!