Reports of knowledge base and app slowness

Update timeline

1. investigating Apr 22, 2026, 03:15 PM UTC

   We're investigating reports of 504 gateway timeouts and other slowness accessing knowledge bases and the KnowledgeOwl application.

2. identified Apr 22, 2026, 03:22 PM UTC

   We've identified the issue and are working to implement a fix.

3. monitoring Apr 22, 2026, 04:10 PM UTC

   We've rolled out a fix for the issue and we're monitoring performance.

4. resolved Apr 22, 2026, 06:41 PM UTC

   Our fix seems to be working and we haven't seen any further issues. We'll share a post-mortem tomorrow. Thank you for your patience today!

5. postmortem Apr 23, 2026, 07:44 PM UTC

   Thank you for your patience through yesterday’s incident. We know performance impacts to our app and your live knowledge bases are never pleasant, and we appreciate your patience and grace while we worked through things. Here’s a brief postmortem of what happened and our steps to remediate: An unexpected spike in traffic led to intermittent 504 errors. To maintain core system availability, we temporarily restricted computationally heavy operations while scaling our infrastructure. Once that was complete, we returned back to normal operations. We’ve noticed no significant spikes or errors since then.