KnowledgeOwl experienced a major incident on November 29, 2018 affecting Knowledge Bases and Web Application, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge BasesWeb Application
Update timeline
- investigating Nov 29, 2018, 03:42 PM UTC
We are investigating intermittent 500 errors in the application and knowledge bases.
- investigating Nov 29, 2018, 03:44 PM UTC
We are monitoring the issue and will continue to post updates here. You can subscribe for notifications and a post-mortem once we get it fully resolved.
- monitoring Nov 29, 2018, 04:17 PM UTC
The problem has been identified. A fix is in place and we are monitoring the results. Things should be back to normal so please let us know if you continue to experience any problems.
- resolved Nov 29, 2018, 07:02 PM UTC
No incidents in the past 3 hours. Closing issue.