KnowledgeOwl incident

System Outage

Critical Resolved View vendor source →

KnowledgeOwl experienced a critical incident on January 3, 2020 affecting Knowledge Bases and Web Application and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2020, 06:37 PM UTC
Resolved
Jan 03, 2020, 09:31 PM UTC
Duration
2h 53m
Detected by Pingoru
Jan 03, 2020, 06:37 PM UTC

Affected components

Knowledge BasesWeb ApplicationAPI

Update timeline

  1. investigating Jan 03, 2020, 06:37 PM UTC

    We are currently investigating an outage affecting all customers.

  2. investigating Jan 03, 2020, 06:38 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 03, 2020, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 03, 2020, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 03, 2020, 09:31 PM UTC

    This incident has been resolved.