KnowledgeOwl incident

Reports of 504 Gateway Time-out Errors and Elevated Response Times

Minor Resolved View vendor source →

KnowledgeOwl experienced a minor incident on July 22, 2021 affecting Knowledge Bases and Web Application and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2021, 02:52 PM UTC
Resolved
Jul 22, 2021, 04:16 PM UTC
Duration
1h 23m
Detected by Pingoru
Jul 22, 2021, 02:52 PM UTC

Affected components

Knowledge BasesWeb ApplicationAPI

Update timeline

  1. investigating Jul 22, 2021, 02:52 PM UTC

    We are currently investigating reports of 504 gateway time-out errors and elevated response times.

  2. monitoring Jul 22, 2021, 03:06 PM UTC

    We are getting reports that things appear to be back to normal. We will continue to monitor the situation and investigate what happened.

  3. resolved Jul 22, 2021, 04:16 PM UTC

    Performance has been stable for the last hour. Please let us know if you notice any further issues. Thanks for your patience and quick reporting today!