KnowledgeOwl experienced a minor incident on December 7, 2021 affecting Server Host and File Storage, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2021, 09:41 PM UTC
Like much of the internet, KnowledgeOwl is being impacted by issues with Amazon Web Services (AWS) ec2-us-east-1. This seems to be slowing KnowledgeOwl performance in: 1. Our Server Host 2. Our File Storage So far, we believe this slower performance could be affecting you in two major areas: File Library (images and files): You may have issues with adding new files, updating files, and/or deleting files from within articles or within the library itself. Jobs we run in the background: These jobs are run from actions like generating/updating PDFs, reindexing content, reordering articles or subcategories within a category, and some CSV exports. We expect these jobs to be slow/backed up a little even once full AWS service is restored. We'll keep you posted as we hear more from AWS, and we especially appreciate your patience today!
- monitoring Dec 07, 2021, 11:42 PM UTC
Background jobs and file library issues appear mostly resolved. AWS is reporting that their services have mostly recovered.
- resolved Dec 08, 2021, 12:45 AM UTC
Resolving as no further incidents have occurred since the last update from AWS.