KnowledgeOwl incident
Reports of slowness and intermittent 504 errors
KnowledgeOwl experienced a minor incident on March 14, 2023 affecting Knowledge Bases and Web Application, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2023, 03:44 PM UTC
We have received multiple reports of slowness and intermittent 504 errors. We are currently investigating and will report back asap. Sorry for the trouble and thanks to everyone for letting us know!
- monitoring Mar 14, 2023, 04:06 PM UTC
The issues seem to have subsided around 11:45 ET. We are currently keeping an eye on it and will wait a bit before marking the issue as resolved.
- monitoring Mar 14, 2023, 04:57 PM UTC
This appears to be resolved. Thanks to everyone who reported the problem and sorry for the trouble today!
- monitoring Mar 14, 2023, 04:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 14, 2023, 05:03 PM UTC
This incident has been resolved.
- postmortem Mar 16, 2023, 02:30 PM UTC
We identified two processes that contributed to this week's slowness during our investigation. Both have been on our list to update, but we're prioritizing them as a result of this week's incident. We're already testing a fix for the first process. The second is a larger change that will take longer to resolve. We'll include these fixes in our normal release notes, identified as "performance improvements". Thank you all for your patience this--and every--week.